Shown below are answers to frequently asked questions about the use of heating oil. Contact us if you have other questions.
1. What happens when I start service?
New heating oil accounts are set up on an automatic delivery schedule or on a will call basis.
2. I am on automatic delivery, what does this mean?
With automatic delivery, heating oil is based on the “degree day” system, so our computers will automatically release your order when the tank level reaches approximately ¼ remaining.
3. I am on will call delivery, what does this mean?
If you are set up as a will call customer, it is your responsibility to call us when the tank reaches approximately ¼ and please give us a 72 hour notice excluding weekends and holidays. We encourage you to order 150 gallons or more at a time. You may also order online!
We encourage all customers to familiarize themselves with their tank and equipment so they can help keep track of how much fuel they have on hand.
A heating oil gauge is installed on most above ground tanks. When the tank reaches around a ¼ left it is time for a delivery. If you have an underground tank or your tank does not have a gauge it is highly recommended that your account is set on automatic delivery to avoid running out of oil during the cold winter months.
Valley Energy wants our customers to enjoy the benefits of heating oil warmth and have the peace of mind that their heating system is in good working order. Automatic delivery is the way to prevent this from happening.
If you are a “will call” customer and have run out, your furnace may require a visit from a service tech.. There is a fee for this. We recommend you call us when the oil tank is approximately ¼ left. Automatic customers prioritize over will call customers.
Call Valley Energy! We have a knowledgeable, professional team that can keep your furnace running in top condition. Cleaning specials run from April thru August. Time and material apply remainder of the year. We highly recommend a tune up after every heating season to keep your furnace running trouble free and giving you the best efficiency possible to help save money.
Please let us know in advance the date you wish to close the account. If you are on an automatic delivery schedule, we will need to pull your delivery ticket from our system. We ask if you would also drop a letter or e-mail so we can update our records. Any top off deliveries will be C.O.D. only.
You will be mailed an invoice following each delivery. A delivery ticket copy will be left for your records. Finance charges will be applied on balances that are unpaid after 30 days from the date of delivery or service.
With a credit card payment, we will send you a receipt after the card is processed. Please keep your expiration date updated with us so we can avoid any delays in service.
Upon credit approval, payments are due within 30 days of delivery date. Payments can be made at our office, online, by mail, or to the driver when a delivery is made. Smary Pay plan is also available with approved credit.
SmaryPay Payment Plan:This plan runs a full year allowing you to have a monthly payment that we determine by estimating your usage. The twelfth month is a settlement month, in which any remaining balance would need to be paid in full. If you are interested in our Smarty Pay Plan please call our office during regular business hours and ask to speak with our oil or gas Smarty Pay coordinator.
Visa, M/C or Discover: For your convenience we accept these major credit cards. We have a form that needs to be signed and returned before activated.
Our website provides informative information and links. You can also go to www.oilheatamerica.com for more helpful tips.
If you have other questions or ones that have not been answered, please call us so that we can assure your complete satisfaction! Phone 540-338-6457