Oil Service Contracts
Your fuel oil service experts
Valley Energy is pleased to offer our custom service contracts to our oil buying clients. We offer comprehensive programs to make sure your furnace or boiler continues to serve you efficiently for many years to come.
Our technicians are trained and have many years of experience in the field and do a professional job at all times.
Our goal is to give you the most complete service package possible so that your furnace will continue to keep your family warm.
This page is designed to give you an overview of the plans to see which one fits your needs best. Please call us if we can answer any questions you may have on any of our services. We stand ready to assist you in any way we can.
This plan features a complete Tune-Up and Maintenance Inspection that includes:
- Vacuuming of furnace/boiler.
- Replacement of nozzle, oil filter cartridge, pump gasket, and pump strainer.
- Cleaning, oiling, and adjusting burner.
- Up to 1 1/2 hour labor. Additional service or replacement of parts will be billed on a time and material basis. Special prices for additional units available.
- FREE efficiency test.
- Cleaning scheduled between September 15th and March 1st will be billed at a time and material rate.
This Burner Service Contract includes preferential scheduling; the complete tune up as in our Plan # 1 above PLUS the following:
- Service calls required on the burner as a result of normal mechanical failure.
- Repair or replacement of the following parts that may become defective within 12 months of the contract date: oil pump, oil burner motor, cad cell, strainer, transformer, heating thermostat only, electrodes, oil burner coupling, nozzle, primary relays, single aquastats, air tube, air tube firing head, cad cell holder, circulator motor coupling, circulator motor, blower motor, oil burner fan, oil filter complete, belts, smoke pipe, steam gauge glass, and toggle switch.
- The following items are not included: whole circulators, bearing assemblies, pressure reducing valves, relief valves, expansion tanks, domestic coils, mixing valves, zone valves, draft regulators, oil tanks, combustion chambers, and oil lines.
- Service calls related to insufficient fuel due to credit reasons are excluded and will be charged at the prevailing hourly rate.
- This plan does not cover frozen or clogged oil lines. Nor does this plan cover removal of water from oil tanks. This plan does not cover break downs of the burner as a result of fuel not being able to get to the burner. Replacement or repair of oil lines will be at prevailing rates.
- Service requested after 4:00PM weekdays and all day Saturday, Sunday, and Holidays will be billed at the prevailing rates (excluding parts). NOTE: Labor is not covered on Plan # 2 after 4:00 PM on work days or on Holidays or Weekends. At these times, labor will be billed at prevailing overtime rates.
- Contract cannot be assigned or transferred without the prior consent of Valley Energy.
- Service Plan #2 will be billed in the renewal month. The cleanings are done in March and April.
- Plan #2 is available for all customers as long as their units qualify.
- Furnace must pass inspection by our service technician BEFORE Plan #2 can be activated.
- This agreement shall be terminated without notice or refund if the customer permits anyone other than an authorized employee or other representative of the Company to perform service on the covered equipment.
- This agreement shall be terminated without notice or refund if the customer obtains fuel from another supplier. This includes the landlord’s responsibility to ensure that the tenant will purchase fuel from this Company.
- Condensing furnaces and commercial equipment greater than 3 gallons per hour, floor furnaces, and ceiling hung units are not eligible for this plan.
- Customer is to keep all equipment we service accessible to the service technician without obstructions that would hinder servicing the equipment. Also, the area around the equipment, including any crawl space, must be kept dry.
Please read carefully
These plans shall only cover an occupied, single family residence heating system which passes Valley Energy’s inspection. All fuel must be purchased from Valley Energy or this agreement will be automatically cancelled with no refund of the contract price.
Parts or labor required as a result of abnormal conditions such as water damage, fire, flood, freezing, wind storm or other such acts of God, power failure, explosions fuel run outs when accounts in arrears, failure to order fuel properly, equipment service not performed by Valley Energy or its agents, failure to check water level in boiler or damage or loss resulting from delays or failure to render service for reasons beyond our control are not covered by the plans.
Valley Energy will not provide coverage to vacant properties and will not be liable for damages resulting from heat failure in unoccupied homes whether it be burner failure or lack of fuel.
Valley Energy’s sole responsibility is for those items specifically set forth herein and Valley Energy shall in no event whatsoever be liable for any indirect or consequential damages, loss or expense of any nature whatsoever whether arising from property damage, environmental damage, or personal injury.
Hot water storage tanks, plumbing, and electrical wiring that is not part of the heating system, air handlers, chimney maintenance, domestic water lines, and frozen fuel lines are not covered by the plans.
Humidifiers, air filters, and electronic air cleaners will be serviced at the customer’s request and at an additional charge.
Valley Energy does not perform any asbestos removal.
Plan # 2 will be in force for one year and will be renewed in the renewal month, subject to Valley Energy’s right to modify any plan as to price or other terms and conditions.
The plans shall have no refund value.
All replacement parts are subject to availability and obsolete parts are not covered.
We are offering our customers a tank replacement warranty called the Tank Guard Program. This program is for 275 to 550-gallon steel outside above ground tanks or basement tanks only.
Basically, all fuel oil tanks deteriorate over time due to the solvents inherent in fuel oil as well as rust and corrosion from external factors. With the Tank Guard Program, initially we come out and a technician does a visual survey of the tank, its location, and any other criteria which would affect qualification. This survey determines whether the tank meets the qualifications of the program. Once you have qualified, should a failure occur, the tank will be replaced at no charge to the customer.
The beauty of the program is that you will never again have to worry whether or not to replace a tank – the program will not only tell you when but the warranty will replace the tank at no charge. That’s correct – no out of pocket outlay to you our valued customer.
I’m sure we have sparked your interest but I’m also sure you are wondering what this will cost you. The Program is an annual one and the fee currently is $ 39.95 per year. There are some very tangible plus features to this plan as well. If you sell your home the warranty is transferable, with our consent, to the new owner. Also some homeowner’s insurance companies give discounts to clients with tank warranty protection plans.
All NEW customers whose tanks are surveyed and qualify for the program, will get the program FREE of charge for the first year. After the first year you pay an annual fee of just $ 39.95 The Tank Guard Program is a wonderful hedge against rising prices not to mention the peace of mind to know your tank or tanks are covered.
Tank Installation Cost Examples
- 275 outside tank $ 1,000.00 to $ 1,300.00
- 275 basement tank $ 1,200.00 to $ 1,800.00
If the cost of the program is $ 39.95 per year times twenty (20) years, your cost would only be $ 799.00. If your tank fails in the twentieth year you will have put in $ 799.00 and we would replace your tank at NO CHARGE. Based on the above cost prices, which are in today’s dollars, there would be a significant savings in being in the program.
We at Valley Energy are very excited about this new program for our customers. We continue to look for innovative ways to give you, the customer, the best service in the area.
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