Valley Energy is pleased to offer our custom service plans to our oil buying clients. We offer comprehensive programs to make sure your furnace or boiler continues to serve you efficiently for many years to come.
Our technicians are trained and have many years of experience in the field and do a professional job at all times.
Our goal is to give you the most complete service package possible so that your furnace will continue to keep your family warm.
This folder is designed to give you an overview of the plans to see which one fits your needs best. Please call us if we can answer any questions you may have on any of our services. We stand ready to assist you in any way we can.
If you have any questions on any of the above rates please contact us at 1-800-279-2566.
Value Plan: $147.50 (Basic Maintenance)
SPECIAL PRICE of $127.50 from APRIL 1st to MAY 31st!!
This plan features a complete Tune-Up and Maintenance Inspection that includes:
Vacuuming of furnace/boiler.
Replacement of nozzle, oil filter cartridge, pump gasket, and pump strainer.
Cleaning, oiling, and adjusting burner.
Up to 1 1/2 hour labor. Additional service or replacement of parts will be billed on a time and material basis. Special prices for additional units available.
FREE efficiency test.
Cleaning scheduled between September 15th and March 1st will be billed at a time and material rate.
Premium Plan: $229.50 (with Limited Warranty)
This Burner Service Plan includes preferential scheduling; the complete tune up as in our Value Plan above PLUS the following:
Labor on calls required on the heating unit as a result of normal mechanical failure of parts listed below.
Repair or replacement of the following parts that may become defective within 12 months of the contract date: oil pump, oil burner motor, cad cell, strainer, transformer, heating thermostat only, electrodes, oil burner coupling, nozzle, primary relays, single aquastats, air tube, air tube firing head, cad cell complete, circulator motor coupling, circulator motor, blower motor, oil burner fan, oil
filter complete, belts, smoke pipe, steam gauge glass, combustion chambers (if possible), and toggle switch.
The following items are not included: whole circulators, bearing assemblies, pressure reducing valves, relief valves, expansion tanks, domestic coils, mixing valves, zone valves, draft regulators, oil tanks, oil lines, and all fan boards.
This plan does not cover removal of water from oil tanks. This plan does not cover break downs of the burner as a result of fuel not being able to get to the burner. Replacement or repair of oil lines will be at prevailing rates.
Service requested after 4:00PM weekdays and all day Saturday, Sunday, and Holidays will be billed at the regular weekday rates (excluding covered parts).
Tank Guard Program
We are offering our customers a tank replacement warranty called the Tank Guard Program. This program is for 275 to 550 gallon steel outside above ground tanks or basement tanks only.
Basically, all fuel oil tanks deteriorate over time due to the solvents inherent in fuel oil as well as rust and corrosion from external factors. With the Tank Guard Program, initially we come out and a technician does a visual survey of the tank, its location, and any other criteria which would affect qualification. This survey determines whether the tank meets the qualifications of the program. Once you have qualified, should a failure occur, the tank will be replaced at no charge to the customer.
The beauty of the program is that you will never again have to worry whether or not to replace a tank – the program will not only tell you when but the warranty will replace the tank at no charge. That’s correct – no out of pocket outlay to you our valued customer.
I’m sure we have sparked your interest but I’m also sure you are wondering what this will cost you. The Program is an annual one and the fee currently is $ 39.95 per tank (275) per year. There are some very tangible plus features to this plan as well. If you sell your home the warranty is transferable, with our consent, to the new owner. Also some homeowner’s insurance companies give discounts to clients with tank warranty protection plans.
All NEW customers whose tanks are surveyed and qualify for the program, will get the program FREE of charge for the first year. After the first year you pay an annual fee of just $ 39.95 per tank The Tank Guard Program is a wonderful hedge against rising prices not to mention the peace of mind to know your tank or tanks are covered. If you have a 550 gal. tank, the annual fee is $ 79.95 (275 gal. times 2) which reflects the additional costs of larger tank.
GENERAL CONDITIONS
Please read carefully
These plans shall only cover an occupied, single family residence heating system which passes Valley Energy’s inspection. All fuel must be purchased from Valley Energy/Discount Fuel or this agreement will be automatically cancelled with no refund of the contract price.
Parts or labor required as a result of abnormal conditions such as water damage, fire, flood, freezing, wind storm or other such acts of God, power failure, explosions fuel run outs when accounts in arrears, failure to order fuel properly, equipment service not performed by Valley Energy or its agents, failure to check water level in boiler or damage or loss resulting from delays or failure to render service for reasons beyond our control are not covered by the plans.
Valley Energy will not provide coverage to vacant properties and will not be liable for damages resulting from heat failure in unoccupied homes whether it be burner failure or lack of fuel.
Valley Energy’s sole responsibility is for those items specifically set forth herein and Valley Energy shall in no event whatsoever be liable for any indirect or consequential damages, loss or expense of any nature whatsoever whether arising from property damage, environmental damage, or personal injury.
Hot water storage tanks, plumbing, and electrical wiring that are not part of the heating system, air handlers, chimney maintenance, domestic water lines, and frozen fuel lines are not covered by the plans.
The Premium Plan cannot be assigned or transferred without the prior consent of the Company.
Premium Plan will be billed in the renewal month. All Premium Plan cleaning are done in March and April.
Furnace/boiler must pass inspection by our technician before Premium Plan can be activated. Premium Plan is available to all customers as long as their units qualify.
This agreement shall be terminated without notice or refund if the customer permits anyone other than an authorized employee or other representative of the Company to perform service on the covered equipment.
On rental properties with a Premium Plan, it is the landlord’s responsibility to ensure that the tenant purchase fuel from our Company.
Condensing furnaces, commercial units firing at 3 gallons per hour or more, floor furnaces, and all ceiling hung units are not eligible for service under the plans.
The customer is to keep all equipment we service accessible to the service technician without obstructions that would hinder servicing the equipment. Also, the area around the equipment, including any crawl space, must be kept dry.
FUEL FOR HOPE