At Valley Energy the best Customer Service is our #1 Goal. We always encourage feedback so that we are constantly improving our services for you! If you have never done so, please take a second and share your thoughts with us. Simply click on the link to the right to “Tell us how we are doing”. As always, thank you for allowing Valley Energy to serve you!
Bill, I want to thank you for meeting our fuel needs this past week. Willis deserves a pat on the back at the very least for his hard work. It really takes some worrying off my mind when I know Valley Energy is there for Alban when we need them.
"You are the best! During blizzards I remember my last year with our other supplier - when they left us with an empty propane tank in spite of repeated calls starting 3 days prior to the blizzard. This year‚ you were here within 24 hours of my first call. In fact‚ you always are! Thanks!!"
"We've been a Valley Energy customer since the day we moved into Lovettsville. Each time I speak with friends and neighbors regarding propane service, I have nothing but good things to say about Valley Energy. From the folks in the office to the guys who deliver. Valley Energy cares about their customers and their community. Today's business world is a tough place, the personal touch Valley Energy adds means and goes a long way. Please tell all thanks!"
"I witnessed my route driver Mark and Cliff searching in my elderly neighbors yard in the deep snow to find his propane tank. I was absolutely amazed at the effort put forth to provide outstanding service for Valley Energy Customers. Most companies would have skipped that customer. Please acknowledge these guys for providing outstanding service. Thanks. "
"This morning Mr. Cliff Souders from Valley Energy performed a courtesy gas check on my home. Mr. Souders was extremely kind, courteous, and professional. He explained how my system works and all the safety precautions. Please acknowledge him for providing outstanding service."
"A hearty thanks to the Valley Energy Team‚ in particular to Wilson who made the delivery on his way home after what was a very long work day‚ for making sure that Nena‚ the cats‚ and I remain toasty warm during this stormy weather. Best to all of you and be careful out there!"
"Words can not express the comfort I felt when I heard Willis' voice on my phone answering machine; "don't be concerned, I have the delivery for you tomorrow morning!" You delivered when snow started to fall, and I did not have to hire labor to dig a foot path!"
"I wanted to say that "Red" did a great job on all the work here. He was very responsible, worked extremely hard, and I felt that he was going to make sure everything was going to be done right and to completion. I think Valley Energy is lucky to have him"
"While shoveling my driveway your driver Tim (truck id#BT-403) walked up and introduced himself. Tim was extremely professional‚ kind‚ and courteous. He was fully aware to fill the tank from the street and was just a very nice guy. As a customer I appreciate this kind of outstanding service. Please recognize him for this."
Our staff at Valley Energy wants to extend our thanks to everyone for helping make it possible for our hard working drivers to make their deliveries. Helping the drivers out by clearing your tank off‚ making them accessible through feet of snow‚ and having your driveways clear makes a world of difference. We are proud to serve our customers through this record setting winter of 2010!